Privacy Policy
Effective Date: 6 August 2026
Last Updated: 6 August 2026
At Pro Catering Ltd (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, process, and safeguard your personal information when you visit our website or communicate with us to enquire about or book our mobile catering services.
1. Information We Collect
We only collect personal information that you voluntarily provide to us when making an enquiry, requesting a quote, or contacting us via our website, phone, or email. This information may include:
- Contact Details: Full name, email address, and telephone number.
- Event Information: Event date(s), event location/venue, type of event (e.g., wedding, corporate event, festival), estimated guest count, and catering preferences.
- Communication Records: Any specific dietary requirements, notes, or messages included in your form submission or subsequent correspondence.
We do not collect sensitive personal data or financial payment card details directly on our website.
2. How We Use Your Information
We use the information we collect for the following business purposes:
- Service Delivery: Providing tailored quotes, confirming availability, and managing your mobile catering booking.
- Customer Communication: Responding to your enquiries, sending booking updates, and answering your questions.
- Contract Fulfillment: Fulfilling our contractual agreements for mobile catering services at your requested venue or event.
- Business Operations: Maintaining accurate booking records, invoicing, and complying with UK tax and legal accounting obligations.
3. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
- Performance of a Contract: Processing is necessary to take steps at your request prior to entering into a contract or to fulfill an existing booking agreement.
- Legitimate Interests: Processing is necessary for our legitimate business interests in responding to customer enquiries and delivering high-quality catering services.
- Legal Obligation: Processing is required to comply with financial, accounting, and legal requirements.
4. How We Protect and Retain Your Data
We implement robust technical and organisational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
- Data Security: Our website uses standard SSL/TLS encryption to ensure secure transmission of your submitted details.
- Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry records for bookings that do not proceed are securely deleted within 12 months.
5. Sharing Your Data
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only under the following limited circumstances:
- Service Providers: Trusted IT hosting, email delivery, and reCAPTCHA security providers who process data strictly under our instructions and in compliance with data privacy regulations.
- Legal Compliance: If required to do so by law, regulation, or court order, or to protect the rights, property, and safety of Pro Catering Ltd, our clients, or others.
6. Cookies and Website Security
Our website uses minimal technical cookies required for fundamental website performance and form protection (such as Google reCAPTCHA v3 to prevent automated spam submissions).
We do not track visitors across third-party websites or deploy intrusive advertising tracking cookies.
7. Your Data Protection Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal data (“right to be forgotten”), subject to any legal retention requirements.
- Right to Restrict or Object: You have the right to object to or request restrictions on certain processing activities.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact us at info@procateringltd.co.uk.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch with us:
- Company Name: Pro Catering Ltd
- Email: info@procateringltd.co.uk
- Phone / WhatsApp: +44 7411 763399
- Location: London, United Kingdom